Privacy Policy
Last updated: 29 July 2026
At OnlineCounsellorCoach.com, your privacy is important to me. This Privacy Policy explains what personal information I collect, how it is used, how it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR).
By using this website or submitting the contact form, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information I Collect
When you complete the contact form on this website, I may collect:
- Your name.
- Your email address.
- Your mobile telephone number (if you choose to provide it).
- Information you include in your message.
- The date and time your enquiry is submitted.
This website may also automatically collect technical information such as:
- IP address.
- Browser type.
- Device type.
- Pages visited.
- Website usage information collected through cookies and Google Analytics.
2. How I Use Your Information
I use your information solely to:
- Respond to your enquiry.
- Arrange your free 15-minute consultation.
- Answer questions about my counselling or coaching services.
- Maintain appropriate records where necessary.
- Improve the performance and usability of this website.
I will never sell your personal information or use it for unrelated marketing without your consent.
3. How Your Information Is Stored
Enquiries submitted through this website are securely processed using Jotform, which acts as a data processor on my behalf.
Your enquiry may also be stored securely within my email system so that I can respond to you appropriately.
Your information will be retained only for as long as necessary to deal with your enquiry or to comply with legal, professional or regulatory obligations.
Reasonable technical and organisational measures are taken to protect your information from unauthorised access, loss or misuse.
4. Sharing Your Information
Your personal information is never sold, rented or traded.
Information may be shared only where necessary with trusted service providers who help me operate this website or my counselling practice, such as secure form, email or appointment systems.
Information may also be disclosed where required by law.
5. Cookies, Google Analytics and Google Ads
This website uses cookies to help improve your experience.
It also uses Google Analytics 4 (GA4) to understand how visitors use the website. Google Analytics collects anonymous statistical information such as:
- Pages visited.
- Time spent on the website.
- Device type.
- Browser information.
- General geographic location.
If you visit this website after clicking a Google advertisement, Google Ads may also record information about your interaction with the advertisement in accordance with Google's own Privacy Policy.
Google's Privacy Policy can be found here:
https://policies.google.com/privacy
You can control or disable cookies through your browser settings, although doing so may affect some website functionality.
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where appropriate.
- Restrict or object to certain processing.
- Withdraw your consent where consent is the legal basis for processing.
- Lodge a complaint with the Information Commissioner's Office (ICO).
If you wish to exercise any of these rights, please contact me using the details below.
7. Sensitive Information
Please do not include unnecessary sensitive personal or medical information when making your initial enquiry. The contact form is intended only to help arrange an initial consultation.
If you choose to become a client, any confidential or sensitive information shared during counselling or coaching will be handled in accordance with my professional, ethical and legal responsibilities.
8. Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact me using the contact form provided on this website.
9. Your Consent
By submitting the contact form on this website, you confirm that:
- You have read this Privacy Policy.
- You consent to your information being used to respond to your enquiry.
- You understand that your information will be handled in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or the way this website operates.
The latest version will always be available on this page.
